Armour Tech Support
Contact the Armour support team if you need assistance or have any questions at all! We are here to help! Our team of experts have what it takes to get your issue resolved in a timely matter, allowing you to quickly get back to what you need to do.
Phone: (705) 728-1190
Toll Free: 1-866-796-2359
Email: service@armourts.com
Armour Tech Support Hours
Monday - Friday 7:30 am - 5:00 pm
Armour Remote Support
Sometimes, our network technicians will need to access your computer or server remotely in order to resolve the issue. If so, you will need to you will need to download one of the clients below:
Download the Armour Remote Support Client for Windows 64 bit
Service Ticket Response Times
Our network technicians are efficient problem solvers and want to help resolve any issues you have as quickly as possible. Using ConnectWise as our ticketing system of choice, we are able to provide you with a ticket reference and based on the severity of the problem assign a priority that will ensure tickets are addressed properly and in order of urgency.
Critical
Description
-
Major system (Phone, Email, Network) severely impaired.
-
No work-around exists.
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Disruption of business operations for the majority of users.
User Impact
-
All
Response
Remediation
1 Hour
4 Hours
High Priority
Description
-
Major system (Phone, Email, Network) severely impaired.
-
No work-around exists.
-
Disruption of business operations for the majority of users.
User Impact
Affects multiple users.
Users can not perform their jobs effectively.
Response
Remediation
1 - 2 Hours
4 Hours
Medium Priority
Description
-
Workstations issues; workaround exists.
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Passwords changes, security changes.
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End-user workflow
-
interrupted, printing issues.
User Impact
-
Affects 2-3 users.
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Users can perform the bulk of their responsibilities but some tasks are disrupted.
Response
Remediation
1 Day
24 Hours
Low Priority
Description
-
Workstations issues; workaround exists.
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Workstation configuration issues.
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End-user workflow is inconvenienced.
User Impact
-
Affects a single user. The user is able to perform their job with workarounds.
Response
Remediation
2 Days
4 Days